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Is a Virtual VoIP PBX Really That Different?

Traditional phone systems have an inherent limiting factor in how the system works. They are physical units that are connected by wires to the phones they use. Because of this, you need to be in that location to make calls, check voicemail, change device settings, etc. Virtual VoIP PBXs have a unique ability to break that limitation and can offer advantages not seen anywhere else. These types of PBXs allow you to perform actions that you cannot do with a traditional phone system.

Using a typical Private Branch Exchange, PBX phone system, employees must go to their desk phones to check for a voicemail. A numeric password is dialed to access their messages and then, depending on whether they want to delete, save or skip the message, they push a corresponding number on the keyboard. However, with a virtual PBX, checking voicemail becomes a completely different matter. Using VoIP, virtual PBXs transmit phone calls over the Internet and can also forward any messages received that way. Users can forward their voicemail messages to their email addresses, with messages attached as .wav files, turning email inboxes into centralized message repositories. Instead of just checking voicemail at the office, it can be done anywhere there is Internet access.

Traditional PBXs also only have access to phone numbers at their location. If your office is in Miami, Florida, you can only purchase numbers from the Miami area code where you are located (or toll-free numbers). Virtual PBXs allow you to avoid this. Users can purchase a phone number in any area code in the United States, as long as the provider has numbers available there, and configure it to ring their phone when called. So if you are a small public relations company in central New Jersey, using a virtual PBX, you can purchase a phone number in the New York City area code, allowing you to have a virtual ‘presence’ there that you wouldn’t have it any other way. This can translate into a noticeable increase in business, giving you the edge you need over local competition that doesn’t use a virtual PBX.

Today, most businesses typically have more than one physical location where employees work. The home workforce is growing by leaps and bounds. Staying connected remotely is a challenge many companies face. The emergence of virtual pbx using the Internet as a transmission mechanism, with no physical limitations on where one can connect is a giant step forward for business communications.

By using a virtual PBX system, a company can have access to one-of-a-kind features and services. Virtual PBXs offer many benefits that are not offered anywhere else by any other service or system. The flexibility offered by these alternative systems is an excellent foundation on which to build a thriving and profitable business that is well connected to customers and key stakeholders.

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