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How to Choose an iPhone Audio Conferencing App – Top 5 Features to Look For

Audio conferencing is one of those vital business services where looks can be deceiving. Most services use outdated hardware with features that haven’t been upgraded in over a decade or more. More than a dozen services now offer iPhone apps, but most are little more than a website attached to an ancient device. The lure is often a form of “free conference calling.” Many simply arbitrage local access numbers—essentially using participants’ iPhones as roaming devices to find local numbers to avoid toll-free charges. While interesting, this approach has many moving parts and places the burden of connecting conference calls on the users themselves. The hidden costs of these “free” minutes are incalculable.

iPhone users should look for the following five (5) features in their audio conferencing application:

1. Call now!

This feature allows you to set up a conference call simply by selecting participants from your Contacts and tapping “Call Now!” For the first time in 30 years of audio conferencing, a conference call can be initiated without the need to send PINs and phone numbers; participants are actually called directly. For example, your partners are meeting over the weekend for an important project and need to review the latest drafts now – there’s no time to schedule a conventional audio conference.

2. i- Integration

A well-engineered iPhone audio conferencing app will seamlessly integrate the power of the iPhone with the service itself. Two notable additions are the selection of contacts from iPhone Contacts and the automatic integration of your scheduled calls with your iPhone calendar. Apps that do not fully integrate native iPhone features are pre-engineered and should be avoided. For example, the Calendar reminder should allow you to simply click the phone number and automatically enter the PIN for you.

3. Too many PINs

Many/most audio conferencing services only offer a “meet me” PIN that you can reuse. However, users are forced to use the same PIN over and over again for different groups and entities. Any use of a single PIN increases the risk of compromise when the wrong people call into your conference call without your permission – simply because they had your PIN from a previous call. A well-engineered iPhone audio conferencing app will allow you to manage multiple PINs. For example, a member of the media who attended your conference call last month should not be able to secretly call into your confidential board meeting about the proposed merger. This happens more often than one might expect when users of single PIN systems are busy.

4. Web 2.0

Web 2.0 audio conferencing brings many data-related services into play. Plain old and conventional audio conferencing is connected to the physical switch that connects the call. On the other hand, Web 2.0 conference calls allow you to manage your call in different ways, depending on your requirements. User conveniences such as account management, call management, group contact lists, call reports, and call histories are the types of data-related services that separate Web 2.0 from traditional ones. Your iPhone audio conferencing app should seamlessly integrate a powerful user experience with the power of the global telecommunications network.

5. Privacy

Your iPhone app should give you privacy choices since not all conference calls have the same requirements. Some calls are public in nature, like a community organization, while others are sensitive. Your iPhone app should give you the choice of a single PIN or dual PIN conference. A single-PIN conference can be used when privacy is not that important, or a host does not need to be present to initiate a call, while a two-PIN conference can be used for privacy issues. Some PINs you may want to use repeatedly, while others will only be used once and then deleted. Your iPhone audio conferencing app should enable you to manage the privacy of your conference calls with ease and flexibility.

Audio conferencing clients have historically had few options other than “plain vanilla”. Choosing the right iPhone audio conferencing app can significantly improve productivity.

To learn more, Google “Web 2.0 audio conferencing.”

© Copyright 2011. Leader Phone® and Michael McKibben. All rights reserved.

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