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Moving an SME Into a Virtual Desktop
What is a virtual desktop?
Virtual Desktop technology has been around for a while, but has largely eluded small business reach due to bandwidth requirements… until now. Large Internet connections have become affordable and more available due to increased competition, which has brought Virtual Desktop mainstream. But what is the elusive Virtual Desktop that everyone is talking about? In simple terms, the desktop that a user experiences on their laptop or workstation is hosted centrally on a server, including all applications, data and personal settings. The workstation or laptop effectively becomes a thin client, serving no other purpose than to provide access to the Virtual Desktop.
* Centralized management, which means that most problems can be solved by the server
* processing moves from the workstation or laptop to this negating the need to upgrade local hardware to meet the latest OS and minimum hardware requirements
* Access to this may be limited to a device and/or location and no data is stored locally
* can be accessed from anywhere and on any device, including mobile phones and tablets, allowing flexible operation and remote access
Providers offer the service at a cost per user on a monthly basis, where the number of users can usually be increased instantly and decreased with 30 days’ notice. The flexibility of Virtual Desktop is very attractive, especially for small businesses, because you only pay for what you use. Costs are based on the number of users (and associated economies of scale) and software and storage requirements.
What happens to existing software and hardware when you migrate to Virtual Desktop?
You use your existing workstations and laptops to access Virtual Desktop, however you no longer need any software other than the operating system, as all your software is provided and licensed by your Virtual Desktop provider. Therefore, computers can be immediately removed from the operating system to give them a new life, and you will not have to upgrade them for a while, because all the work is done inside the Virtual Desktop. Local servers can be disabled or redeployed to other roles.
What are the considerations for migrating Virtual Desktop?
As the Virtual Desktop is hosted externally, it requires a suitable and reliable internet connection to provide the optimal user experience. Businesses will also need to invest in a secondary or redundant internet connection for resiliency. In general, processor-intensive applications, e.g. media and design-related applications such as Photoshop and AutoCAD cannot be virtualized, in which case businesses may need to consider a hybrid approach. Finding a provider that suits your specific business needs can be tricky, so it’s important to take due care to choose a resilient and reliable solution.
Among the main considerations are:
* downtime (and downtime)
* resilience and disaster recovery
* infrastructure and compatibility
A good provider will provide a secure and seamless user experience, allowing your employees to work unhindered and leaving you safe in the knowledge that your data is safe.
What about my data?
All your data, including emails, files and databases remain your property at all times. The Virtual Desktop provider does not have to block physical access to the data (assuming there are no outstanding payments). This is usually done by copying the data to an encrypted USB hard drive in the data center. Although your data is backed up in the cloud, it is a good practice to implement an additional backup strategy to back up your data to another location.
Is it easy to change providers?
Switching providers is a relatively smooth process, almost like switching checking accounts. Your environment is configured and tested on another provider, your data is transferred, and your users access the new platform and continue to work as usual.
What are the risks?
You must ensure that your local infrastructure can provide reliable access to the Virtual Desktop. Network and connectivity issues will hinder your ability to work, and downtime will cause great frustration for your employees. A resilient internet connection is a must.
You should ensure that you partner with a reputable and reliable partner capable of providing a Virtual Desktop service that is right for your business. Apart from providing the obvious, namely; that it works, they need to be attentive and responsive, because it’s easy to get bogged down in change request red tape and SLAs that will make you regret the day you migrated to the cloud.
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